Privacy Policy

Overview

Hydrologix, LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide while using our services. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, services, or team.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, and payment details when you request a service or complete a contact form.
• Non-Personal Information: Data about your device, browser, and interactions with our website (e.g., IP address, cookies, and analytics).

2. How We Use Your Information

We use the information collected to:

• Provide and manage pool services and repairs.
• Respond to inquiries and customer support requests.
• Process payments and send invoices.
• Improve our website and services through analytics.
• Comply with legal and regulatory requirements.

3. Messaging Consent & Communication

By using Hydrologix services or products, you authorize Hydrologix to send you communications via:

• Email.
• SMS.
• Push notifications.

These communications may include:

• Transactional Messages: Sent to provide updates about your account, order status, or other service-related information.
• Promotional Messages: Sent to inform you about new product offerings, upgrades, promotions, or special offers relative to Hydrologix services and products.

Opting Out

To withdraw consent:

• For SMS, reply with "STOP".
• For emails, click the “Unsubscribe” link.
• For app notifications, adjust your device settings.

Legal Compliance

We comply with all relevant privacy laws, including GDPR, CCPA, and CAN-SPAM, ensuring your rights are protected.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service providers who assist in delivering our services (e.g., payment processors).
• Legal authorities if required by law or in response to a valid request.

5. Data Security

We implement industry-standard measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the Internet is 100% secure.

6. Your Choices

Opt-Out: You may opt out of receiving marketing communications by following the unsubscribe link in our emails.

Access and Update: Contact us to access or update your personal information.

7. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to decline cookies if preferred.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of these sites and recommend reviewing their privacy policies.

9. Children's Privacy

Our services are not directed at individuals under 13 years old. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. Changes last updated on: 12/12/24.

11. Notices

If you have any questions or concerns about this Privacy Policy, please contact us via:

Notices addressed to:

Legal Department
Hydrologix, LLC
611 South Ft. Harrison Ave. Ste 416
Clearwater, FL 33756

Email: info@hydrologix.co

Phone: 1-866-847-9827 (toll-free)